Frequently Asked Questions
Everything you need to know about your dark journey with us.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region, while international orders can take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for most items. Products must be in original, unworn condition with all tags attached. Please note that certain items like earrings and intimate apparel are non-returnable for hygiene reasons.
How do I know which size to choose?
Each product page features a detailed size guide. Our clothing is generally designed for a snug, gothic fit; if you prefer a looser feel or are between sizes, we recommend sizing up.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your parcel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna and Afterpay for eligible regions.
Are your products vegan and cruelty-free?
We are committed to ethical fashion. A significant portion of our range is made from high-quality vegan leather and synthetic materials, and we never test our beauty products on animals.